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Generator Preventative Maintenance Agreement
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CONTRACT INFORMATION
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AIR COOLED GENERATOR
Adirondack Generators, LLC provides the most comprehensive Generator Preventative Maintenance Agreement available. Our maintenance agreements meet the requirements and recommendations of all major generator manufacturers and industry leaders. We offer different levels of plans with different yearly options. All levels offer you the peace of mind that your generator is properly maintained and ready for you in your time of need.
1.
This maintenance agreement includes all labor charges for routine maintenance associated with complete system inspections and adjustments, oil changes and transfer tests unless otherwise specified by the plan level. All material costs associated with maintenance are included. This maintenance agreement includes all costs associated with proper disposal of all used oils, lubricants, coolants and filters.
2.
All labor and material charges for services other than routine maintenance, such as a required repair, are NOT included in this maintenance agreement. With customer authorization, these costs are invoiced on a time and material basis, less any plan discounts, and to be paid in full upon job completion unless otherwise specified in the standard service terms and conditions.
3.
Manufacturer Warranty coverage only provides reimbursement for labor costs during regular business hours. Any and all after hours and emergency labor costs are the customer’s responsibility.
I acknowledge that I have read, understand, and agree to the terms outlined above
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Yes
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CUSTOMER INFORMATION
Name
*
First
Last
Address
*
Address Line 1
Address Line 2
City
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
State
Zip Code
Phone
*
Email
*
Anything you think we should know
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GENERATOR INFORMATION
Fill out this form to the best of your knowledge. If any field unknown please just put UNKNOWN
Make
*
Kohler
Generac
Cummins
Winco
Briggs & Stratton
Other
Other
Model
*
Serial Number
*
KW
*
Fuel Provider
*
Generator Information you think we should know
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CONTRACT DETAILS
Type of Contract
*
Basic
Standard
Enhanced
Premier
I want to pay...
*
Yearly Price (times number of years) in Full
Monthly (Via Auto Credit Card Processing)
Basic
* 1 Annual Maintenance a Year
* Priority Scheduling of service calls and maintenance calls
* Basic Level Read Only Access to the Customer Portal (when available).
* Passive Remote Monitoring of Generator using Manufacture Onboard system (if available). Our office will email you “Fault” alerts received with contact information to call to schedule service.
* $50.00 off 1 Emergency Service Call
Yearly Price
Basic -
$275.00
Price per year (tax not included in price)
Monthly Price
*
Basic -
$25.21
Price per Month (tax not included in price)
Standard
* 1 Annual Maintenance a Year
* 1 Bi-Annual Health Check a year to ensure unit is performing as designed
* Priority Scheduling of service calls and maintenance calls
* Standard Level Access to the Customer Portal including online request for service and maintenance calls (when available).
* Passive Remote Monitoring of Generator using Manufacture Onboard system (if available). Our office will email you “Fault” alerts received with contact information to call to schedule service.
* 5% off all non-warranty parts
* $50.00 off 1 Emergency Service Call
Yearly Price
Standard -
$474.00
Price per year (tax not included in price)
Monthly Price
*
Standard -
$43.45
Price per Month (tax not included in price)
Enhanced
* 1 Annual Maintenance a Year
* 1 Bi-Annual Health Check a year to ensure unit is performing as designed
* Priority Scheduling of service calls and maintenance calls
* Enhanced Level Access to the Customer Portal including online request for service and maintenance calls (when available).
* Active Remote Monitoring of Generator using Manufacture Onboard system (if available). If a “Fault” alert is received, Adirondack Generators, LLC will notify you as soon as possible to schedule a service, if one is needed. Automatic onsite response is available upon request.
* If a Cellular Remote Monitoring system from Power Telematics is required, additional fees apply (if no internet is available at the generator).
* 7% off all non-warranty parts
* $50.00 of 2 Emergency Service Calls
Yearly Price
Enhanced -
$723.00
Price per year (tax not included in price)
Monthly Price
*
Enhanced -
$66.28
Price per Month (tax not included in price)
Premier
* 1 Annual Maintenance a Year
* 1 Bi-Annual Health Check a year to ensure unit is performing as designed
* Priority Scheduling of service calls and maintenance calls.
* Enhanced Level Access to the Customer Portal including online request for service and maintenance calls (when available).
* Active Remote Monitoring of Generator using Manufacture Onboard system (if available) and Power telematics cell based monitor for extra protection. If a “Fault” alert is received, Adirondack Generators, LLC will automatically respond for a service call within 24 hours.
* All service calls (including emergency) are included, up to 6 a year (does not include any parts not covered under warranty)
* 10% off all non-warranty parts
Yearly Price
Premier -
$2,524.00
Price per year (tax not included in price)
Monthly Price
*
Premier -
$231.37
Price per Month (tax not included in price)
Cooling Years OF
LENGTH OF CONTRACT
Start Date
Number of Years
*
1
3
5
7
10
RENEWAL
RENEWAL
This Generator Preventative Maintenance Agreement will automatically renew on a yearly basis unless either party cancels with a 30-day written notice. The renewal will be at the current agreement price.
Monthly Payments
If you opted for monthly payments via automatic credit card, your contract will automatically renew without interruption.
Paid in Full
If you chose to pay in full, a new invoice will be issued, and payment must be received before the renewal date to prevent a lapse in coverage.
Transferrable
Subject to the written approval of the Adirondack Generators, LLC this agreement may be transferred and assigned by the “Customer” to any person purchasing or leasing their property and intending to continue the operation of the generator which is being served under this Agreement. Adirondack Generators, LLC will grant such approval upon being reasonably satisfied that the assignee will fulfill the terms of this Agreement and if, Adirondack Generators, LLC, receives satisfactory guarantee for the payment of this Agreement by the assignee.
I acknowledge that I have read, understand, and agree to the contract details outlined above
*
Yes
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SCHEDULING
Preventative Maintenance Scheduling
Annual Maintenance will be automatically scheduled by Adirondack Generators, LLC based on manufacturer requirements unless the customer requests a call prior to scheduling.
*** IMPORTANT ***
You don’t need to be home for us to complete your Preventative Maintenance. However, to guarantee full system functionality, a power outage simulation must be performed, which requires access to your transfer switch. You can choose to either provide access to the switch, decline the test, or be present during the service.
Scheduling
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AUTOMATIC SCHEDULING ... I agree to the automatic scheduling of my generator's preventative maintenance services by Adirondack Generators without the need for a phone call or additional notification. I understand that the scheduled maintenance will follow the terms of my service agreement, and I will be notified of the appointment details in advance via email or text.
PLEASE CALL FIRST... I wish to be contacted by Adirondack Generators prior to scheduling my generator's preventative maintenance services. I understand that I will receive a phone call to confirm the appointment details before any maintenance is scheduled.
Are special scheduling requirements or restrictions; please explain
I acknowledge that I have read, understand, and agree to the scheduling details outlined above
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Yes
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PAYMENT INFORMATION
There are no prepayment penalties.
I want to pay...
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Monthly (Via Auto Credit Card Processing)
I want to pay...
*
Yearly Price (times number of years) in Full
Paid By
*
Send me an Invoice
Add to Install Invoice
Paid By
*
Credit Card Authorization Form
Payment Failure
If payment fails to go through, for any reason, you have 30 days to rectify the payment by supplying Adirondack Generators, LLC with another form of payment and/or permission to rerun the provided payment information. If no payment or attempt at a payment is made this contract will be considered null and void and all monies paid to Adirondack Generators, LLC will become property of Adirondack Generators, LLC.
I acknowledge that I have read, understand, and agree to the payment terms outlined above
*
Yes
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CONTRACT ACCEPTANCE
Acceptance
By signing this agreement, I acknowledge that I have read, understand, and agree to the terms outlined in this contract
VALID
Contract is not valid until payment is received.
Confirmation
Once Submitted you will receive an email with a copy of your contract.
GDPR Agreement
*
I consent to having this website store my submitted information so they can respond to my inquiry.
Signature
*
Clear Signature
Submit
This is for your information only. The services to be performed at your maintenace are to include but not limited to, the following
General Appearance
Inspect for visual damage and/or unusual wear and tear
Inspect all visible plumbing and electrical connections
Clean debris from generator and wipe down enclosure
All switches/breakers in normal operating position
Engine Exhaust System
Inspect flexible exhaust coupling
Inspect critical silencer
Drain water in exhaust moisture traps
Lube Oil System
Check engine oil level
Change engine oil and filters
Inspect engine seals for leaks
Tighten hose clamps as necessary
Main Alternator & Electrical
Check voltage output, rotor, stator, regulator
Inspect brushes and slip rings if visible
Inspect insulation on generator leads
Tighten connections as needed
Engine Air Filter System
Inspect engine air filter
Inspect air cleaner seal
Inspect air cleaner elements
Inspect crankcase vent/breather
Cooling System
Inspect all belts and adjust as needed
Inspect all hoses and hose clamps, tighten as needed
Inspect radiator core for blockage or damage
Inspect radiator cap and seal
Check coolant level
Test antifreeze for proper DCA level
Inspect block heater
Lube fan pulley as needed
Inspect fan louvers for proper operation
Engine Starting System
Load test battery
Clean battery terminals/posts, tighten cables as needed
Replenish battery fluid levels
Inspect battery charger
Inspect battery heater
Transfer Switch
Ensure connections are tight
Ensure relays are tight
Check main contacts
Test transfer (where permitted)
Engine Ignition System
Inspect spark plugs
Inspect spark plug wires and distributor cap
Generator Operation
Check for oil, coolant and exhaust leaks
Inspect battery charging system
Inspect turbocharger
Inspect engine governor
Check oil engine gauges and LEDs
Check for abnormal vibration and/or noise
Adjust voltage and frequency as needed
Test all engine safety shutdowns
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