Installation, service, and ongoing care
Generator services
Compare installation, repair, monitoring, and ongoing care. Explore each service and the information you need to prepare.
01 / GET STARTEDGenerator
Protection
Service
Generator
installation
Plan around the appliances and systems you need to power, your fuel supply, the proposed generator location, and installation requirements.
Explore installations 02 / STAY PREPAREDProtection
Plans
Review ongoing care for your generator. Request the current written coverage, service schedule, exclusions, and pricing before enrolling.
Explore Protection Plans 03 / GET SUPPORTService
& repair
Have your generator make, model, serial number, and any displayed fault message ready. Describe when the problem started.
Get service & support
Adirondack Generators
Installation project
Installation project
Prepare for your consultation
What to consider
before installation
Make a list of the equipment you want to keep operating during an outage, such as heating, refrigeration, a well pump, or business equipment. Share your property location, available fuel supply, and whether a generator or transfer switch is already installed.
- Identify the appliances and systems you want to power
- Discuss site access, generator placement, and fuel supply
- Review installation scope and ongoing care requirements
Introducing Protection Plans
Understand your
Protection Plan.
Five levels are available for air-cooled and liquid-cooled generators. Every level includes 24/7 remote monitoring, active fault notifications, customer notification, and three remote restart attempts. Level 1 is $24.95 per month in every service zone.
Let’s talk Protection PlansAdirondack Generators Protection Plans
Compare five
levels of protection
Higher levels add preventative maintenance and service benefits. Compare the complete tables before choosing your plan.
- Levels 2 and 3: one preventative maintenance visit per year
- Levels 4 and 5: two maintenance visits and two non-emergency service calls per year
- Level 5: automatic dispatch on critical fault*
* Parts and materials extra. Review the full benefit and pricing comparison.
Prepare your request
Help us understand
what you need.
Property details
Provide your service address, town, ZIP code, and whether the property is a home, business, or off-grid location. Mention any access restrictions.
Equipment details
For existing equipment, provide the make, model, serial number, and displayed messages. For an installation, list the systems you want to power.
Service expectations
Explain whether you need a quote, routine care, repair, or urgent help. Confirm scheduling, the scope of work, and applicable charges before arranging service.
Good questions. Clear answers.
Common generator
questions
Read the detailed FAQs and browse the learning center for installation, operation, fuel, monitoring, and service information.
More common questions ↗How do I choose the right generator?
Start with what you want to keep powered. Our team can discuss your needs, your property, and your available fuel supply before recommending an installation.
Can you help with a generator I already own?
Tell us the make, model, and issue you’re experiencing. We’ll confirm how we can help and the next step for service.
What is a Protection Plan?
Choose from five levels for air-cooled or liquid-cooled generators. All levels include monitoring and fault notifications. Higher levels add maintenance and service benefits. Monthly rates start at $24.95; see the full comparison for benefits and service-zone pricing.
Do you serve my area?
We’re based in Johnstown and serve the Adirondack region. Share your town and ZIP code so we can confirm coverage for your location.
Customer learning center
Understand your power.
Know your options.
Explore generator ownership, installation, fuel, monitoring, and service. Find the information you need before choosing equipment or arranging a visit.
Planning your backup power
Owning your generator
Fuel and operating guidance
Meet Adirondack Generators
Adirondack Generators information library
All articles
Browse every published article, including earlier guidance, installation stories, and company updates. Publication dates identify historical material.
April 20, 2022
How to check oil during an Extended Outage
May 1, 2021
Generator Placement Requirements
April 30, 2021
Required Maintenance of Air Cooled Units
August 29, 2019
Second home protected
August 25, 2019
Being Prepared
August 24, 2019
Accuweather Storm Update
August 12, 2018
Welcome to Adirondack Generators
All pages & documentation
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- Power Talk with Brian
- Privacy Policy
- Propane Companies
- WatchLink Remote Monitoring
- Request Service – Quote – Maintenance
- Safety First: Generator Safety Tips
- Schedule A Service Call
- Generator Protection Plans
- SMS Messaging Policy
- Tuesday Tech Tip with Brandon
- Winco Generators
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